FAQs

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Frequently Asked Questions

How and when is payment required?

Once you enquire on a course, you will be sent an invoice for payment through your email. Payment can be made through bank transfer or via credit card (over the phone). Once payment has been received you will have secured your place on the course and will receive an initial information pack.

If you don't receive your invoice within 24 hours of enquiring, please call us!

Is your training accredited?

Shield delivers non-accredited WHS training focused on helping businesses understand and meet their obligations under Australian WHS legislation. Our courses are designed around legislative duties and regulator expectations rather than formal qualifications.

Who are your courses designed for?

Our training is designed for business owners, directors, managers, supervisors, and others with WHS responsibilities who need practical guidance on WHS legal obligations and how to meet them.

Is this training suitable for small businesses?

Yes. Our training is well suited to small and medium businesses that do not have in-house WHS expertise and need clear, practical guidance.

Will I receive a certificate?

Yes! all of our course attendees will be provided with a certificate of completion as well all course materiel and templates used on the course for their own personal use.

Do you offer ongoing WHS support?

We currently focus on delivering WHS training services. Advisory services may be introduced in the future. We are open to understanding your requirements for a future service.